Job Role – Relationship Manager

iPleaders, a Delhi-based legal education startup is looking for a suitable candidate for the role of Relationship Manager who will manage student affairs, assist in administration of online courses and keep in communication with students and management.

Experience – Not necessary, but a person with atleast 2 years of experience in the domain of customer relations will be preferred. However, the applicant should be accustomed to work with Microsoft excel.

Essential skills

• Excellent communication and inter-personal skills
• Should be tech-savvy and have experience of working with MS Excel (should be able to handle functions like VLOOKUP, HLOOKUP, conditional formatting, etc.)
• Should be able to work independently and take responsibility of the outcome

Function Details

1. Managing mailing lists and communication with students
2. Follow up with universities and course partners
3. Replying to student queries
4.  Enrollment and certification process
5. Approving students on iPleadersClub, LinkedIn and Facebook Group
6. Scheduling and following up on Career counselling calls
7. Ensuring data-integrity and consistency is maintained regarding student database
8. Collaborating with sales and marketing team with insights and feedback as and when needed
9. Ensuring engagement, communication and interaction with students
10. Placement and internship assistance
11. Collecting suggestions by students on improving course, etc.
12. Keeping the rest of the team aligned with the tasks as per requests from students
13. Managing databases
14. Responding to special requests from students – transcripts, provisional certificates, etc
15. Analysis of students – profiling, etc, shortlisting for marketing
16. Maintaining records of re-examination application, fee payment, etc.