What are Master Service Agreements and what is their relevance? Imagine you are a startup entrepreneur or business owner who wants to engage an external vendor for web development. Software development relationships with external vendors are typically ongoing relationships and specific deliverables cannot be completely frozen beforehand – new requirements or variations may be introduced from time, and the contract needs to be able to accommodate this. Learn when Master Service Agreements are used and how they work from Arpit Ratan, Partner, ARP Advocates, Pune.