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How to participate in tender for procurement of services of central government departments?

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federalism in india

The Ministries or Departments can hire an external professional, consultancy firm or a consultant for a specific job. Procedurally, it is important for the ministry / department to define the scope of the job and prescribe a time frame for its completion.

A Department or Ministry may engage consultants only in situations which require high quality services for which the concerned Ministry/ Department does not have requisite expertise. Approval of the competent authority should be obtained before engaging consultant. Such Ministry or Department which is proposing to engage consultant(s) should make an estimate of the reasonable expenditure for the service sought by taking into account prevalent market conditions and consulting other Ministries/Departments engaged in similar activities.

 

Step 1: How to identify the consultants or service providers?

Though there are many consultants or service providers in the market, it might not be easy to find out the best players in the market who have competency in executing a particular service, especially if it is a niche or highly specialised service. The Financial Rules have laid down the following guiding principles for identifying the consultants:

For services upto INR 25 lakhs: A long list of potential consultants may be prepared on the basis of formal or informal enquiries from other Ministries/Departments or Organisations involved in similar activities, Chambers of Commerce & Industry, association of consultancy firms, etc.

For services above INR 25 lakhs: In addition to  consultation with other Ministries, industry bodies, etc, an enquiry for seeking ‘Expression of Interest’ from consultants should be published in at least one national daily and the Ministry’s web site. The web site address should also be given in the advertisements. On the basis of responses received from the interested parties, at least 3 consultants meeting the requirements should be short listed for further consideration.

Step 2: Short listing of consultants: On the basis of the responses received from the above interested parties, the ministry will short list minimum 3 consultants.

Step 3: Preparation of Terms of Reference (TOR)

The Ministry/Department should prepare terms of reference which should include:

  • statement of objectives,
  • outline of the tasks to be carried out,
  • schedule for completion of tasks, the
  • support or inputs to be provided by the Ministry or Department to facilitate the consultancy and
  • the final outputs that will be required of the Consultant.

Step 4: Issuance of Request for Proposal: Similarly Request for Proposal (RFP) should be issued to the shortlisted consultants to seek their technical and financial proposals. RFP is the document to be used by the Ministry/ Department for obtaining offers from the consultants for the required work/service. It should contain :

  1. A letter of Invitation
  2. Information to Consultants regarding the procedure for submission of proposal .
  • Terms of Reference (TOR).
  1. Eligibility and pre-qualification criteria in case the same has not been ascertained through Enquiry for Expression of Interest.
  2. List of key position whose CV and experience would be evaluated.
  3. Bid evaluation criteria and selection procedure.
  • Standard formats for technical and financial proposal.
  • Proposed contract terms.
  1. Procedure proposed to be followed for midterm review of the progress of the work and review of the final draft report.

Step 5: Acceptance of proposal forms

Proposals should ordinarily be asked for from consultants in ‘two bid’ system with technical and financial bids sealed separately. The bidder should put these two sealed envelopes in a bigger envelop duly sealed and submit the same to the Ministry or Department by the specified date and time at the specified place.

Step 6: Evaluation of bids

On receipt, the technical proposals should be opened first by the Ministry or Department at the specified date, time and place. Late bids should not be considered. Technical bids should be analysed and evaluated by a Consultancy Evaluation Committee (CEC) constituted by the Ministry or Department. The CEC shall record in detail the reasons for acceptance or rejection of the technical proposals analysed and evaluated by it. The Ministry or Department shall open the financial bids of only those bidders who have been declared technically qualified by the Consultancy Evaluation Committee.

Step 7: Monitoring the contract

Once the contract has been awarded, the Ministry should monitor the performance of the consultant from time to time, ideally by forming a special task force for this purpose.

Can a specific consultant be selected, without reference to the bids?

Under some special circumstances, selection of a particular consultant may be done, where adequate justification is available for such single-source selection. Full justification for single source selection should be recorded in the file and approval of the competent authority obtained before resorting to such single-source selection.

Outsourcing of services

A Ministry or Department may outsource certain services in the interest of economy and efficiency and it may prescribe detailed instructions and procedures for this purpose without, however, contravening the following basic guidelines.

Step 1: Identification of the contractors and preparation of tender enquiry: Identification of likely contractors can be done by the Ministry or Department by preparation of  a list of likely and potential contractors on the basis of formal or informal enquiries from other Ministries or Departments and Organizations involved in similar activities, scrutiny of ‘Yellow pages’, and trade journals, if available, web site etc.  The tender enquiry prepared by the Ministry or Department should contain:-

  • The details of the work or service to be performed by the contractor;
  • The facilities and the inputs which will be provided to the contractor by the Ministry or Department;
  • Eligibility and qualification criteria to be met by the contractor for performing the required work/service;
  • The statutory and contractual obligations to be complied with by the contractor.

Step 2: Invitation of bids:

For service up to Rupees ten lakhs or less: the Ministry or Department should scrutinize the preliminary list of likely contractors, decide the prima facie eligible and capable contractors and issue a limited tender enquiry (LTE) for inviting offers from there. Ideally, the LTE should be issued to more than six contractors.

For estimated value of the work or service above Rupees ten lakhs: The Ministry or Department should issue advertised tender enquiry asking for the offers by a specified date and time etc. in at least one popular largely circulated national newspaper and web site of the Ministry or Department.

Step 3: Evaluation of bids and selection under exceptional situation: The Ministry or Department should evaluate, segregate, rank the responsive bids and select the successful bidder for placement of the contract. In an exceptional situation, which needs to outsource a job to a specifically chosen contractor, the Competent Authority in the Ministry or Department may do so in consultation with the Financial Adviser. In such cases the detailed justification, the circumstances leading to the outsourcing by choice and the special interest or purpose it shall serve shall form an integral part of the proposal.

Step 4: Monitoring the contract: The Ministry or Department should be involved throughout in the conduct of the contract or consultancy and continuously monitor the performance of the contractor/consultant.

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Dematerialization Of Shares and the Complete Procedure

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This article is written by Yash Bagra, explaining the procedure for dematerialization of shares.

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Annual compliance requirements and registers to be maintained by companies under Companies Act, 2013

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compliance

One can file the annual returns and other application online through Ministry of Corporate Affairs’ application platform popularly known as MCA21 (which can be accessed here). While, there are separate forms for applications, there are 5 general e-forms which are used to file 24 different notified events (i.e. events for which filing is required). The 5 general e-forms are as follows:

  1. No.
New form no. Purpose of form Old form
1 GNL.1 Form for filing an application with Registrar of Companies 61
2 GNL.2 Form for submission of documents with Registrar of Companies 62
3 CG.1 Form for filing application or documents with Central Government 65
6 RD.1 Form for filing application to Regional Director 24A
7 RD.2 Form for filing petitions to Central Government (Regional Director) 24AAA

At the end of the financial year, a company is required to submit the following forms[1] to the ROC:

Mandatory forms required to be filed for annual compliance (Under Companies Act, 1956)

Please note: Financial statements, auditor’s report and Board’s report of companies whose financial years commenced before 1 April 2014, need to file the report according of the rules and provisions of the Companies Act, 1956.

1. Form 23AC (for balance sheet) with following attachments to be filed within 30 days of AGM:

  • Notice of AGM
  • Director’s report
  • Auditor’s report
  • Balance Sheet with prescribed annexures and schedule

2. Form 23ACA (for profit and loss account) with duly signed profit and loss account attached to be filed within 30 days of AGM.

  1. Form 66 (for filing a compliance certificate. See point 2 below to find out if compliance certificate is necessary for your company) to be filed within 30 days of AGM. Under Companies Act, 2013 compliance certificate has been replaced with secretarial audit report which has to be submitted along with the Board Report in Form No MR.3.
  2. Form 20B (for annual return) to be filed within 60 days of AGM with following attachments:
  • Duly signed annual return
  • List of directors
  • List of shareholders
  • List of transfers that took place during the year

 

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Mandatory forms required to be filed for annual compliance (i.e. for annual filings pertaining to the financial year beginning from 1st April 2014) (Under Companies Act, 2013)

  1. Form AOC-3/AOC-4/Schedule-III for financial statement (including consolidated statement for subsidiary companies) which needs to be filed within 30 days of AGM or when the AGM was due to be held). The financial statement should contain:
    1. a balance sheet as at the end of the financial year,
    2. a profit and loss account, cash flow statement,
    3. a statement of changes of equity, where applicable
    4. and any explanatory note annexed or forming part of the financial statement.
  2. Report on AGM in Form No. MGT.15 must be sent within 30 days of AGM. The report must contain:
    1. Minutes of the meeting
    2. the day, date, hour and venue of the annual general meeting;
    3. confirmation with respect to appointment of Chairman of the meeting;
    4. number of members attending the meeting;
    5. confirmation of quorum;
    6. confirmation with respect to compliance of the Act and the Rules, secretarial standards made there under with respect to calling, convening and conducting the meeting;
    7. business transacted at the meeting and result thereof;
    8. particulars with respect to any adjournment, postponement of meeting, change in venue; and
    9. any other points relevant for inclusion in the report
  3. Under Companies Act, 2013 compliance certificate has been replaced with secretarial audit report which has to be submitted along with the Board Report in Form No MR.3. See point 2 below to find out if compliance certificate is necessary for your company).
  4. Form No MGT-7 (for annual return to be filed as on 31 March of the previous financial year) to be filed within 60 days of AGM with following attachments:
    1. Duly signed annual return
    2. List of directors
    3. List of shareholders
    4. List of transfers that took place during the year

Requirement of employing a company secretary

Whole time company secretary is required to be employed by a listed company and any other public company if its paid-up capital is Rs. 10,00,00,000 (ten crores) or more. A private company having its paid-up share capital worth 5,00,00,000 (five crores) or more must appoint a whole-time company secretary.

Under the Companies Act, 1956 if paid-up share capital is less than Rs. 10 crores, but Rs. 10 lakhs or more, then it shall obtain a compliance certificate from a Company Secretary and:

  1. File it with the Registrar of Companies (“ROC“) in Form 66,
  2. Annex it to the report of the Board of directors, and present it before members in the AGM

For a small company and a one person company, which does not have a company secretary, the annual report can be signed by the director(s) of the company.

Under Companies Act, 2013 all listed companies and the following categories of companies must file a secretarial audit report which has to be submitted along with the Board Report in Form No MR.3 to the Registrar of Companies.

  1. a) a public company having a paid up capital of more than fifty crores or more, or,
  2. b) a public company having a turnover of two hundred fifty crores rupees or more

 Requirement of audit

All companies are required to get their books of account audited. The report need to be prepared as per the accounting standards and according to Section 143 of the Companies Act, 2013..The accounting standards under the Companies Act, 2013 have not been notified (as of 15 April, 2014) and the Companies will have to follow the existing accounting standards.

Essential statutory registers / books to be maintained under Companies Act, 2013

In addition to the books of accounts, registers of certain particulars that are prescribed under the Companies Act must be maintained by a company. Although the list of particulars provided below is enormous, in practical situations, there is a large register which is divided into many sections, and each section contains the details of the individual items listed below.

A Company Secretary (even if he is a part-time company secretary) or accountant of the company may provide assistance in maintaining the registers.

Note that some of the registers will only have to be maintained if the situation is applicable. For example, a register of debenture holders (Entry viii below) will only have to be maintained if the company actually has issued debentures. A complete list is provided below:

  1. Books of Accounts
  2. Cost Records
  3. Proceedings of General & Board Meetings (Minutes)
  4. Register & Index of Members
  5. Register of Beneficial Owner
  6. Register of Charges
  7. Register of Contracts in which Directors are interested
  8. Register of Debenture holders
  9. Register of Directors and Key Managerial Personnel
  10. Register of Directors’ Shareholding.
  11. Register of Foreign Members
  12. Register of Inter Corporate Loans & Investments.
  13. Register of Investments not held by company in its own name
  14. Register of Renewed & Duplicate Share Certificates
  15. Register of Securities bought back
  16. Register of Security holders
  17. Register of loans, investments, guarantees and securities

 

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[1] The companies are required to submit the financial statements, auditor’s report and Board’s report in respect of the previous financial year (ie, before 1 April, 2014) are required to submit according to old provisions, schedules and rules of the Companies Act, 1956. Download updated forms for filing from the MCA site at http://www.mca.gov.in/MCA21/dca/downloadeforms/Download_eForm_choose.html#

 

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How to limit the liabilities in event of legal or regulatory action against a director? – D&O policies in India

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In the course of carrying out its activities, every business is required to comply with provisions of applicable statutes – company law, tax legislations, labour legislations, specific sectoral legislations and any bye-laws made by the local authority (e.g. a municipal corporation). Most statutes impose a fine on the company as well as the directors of the company. Sometimes, directors may also face risk of imprisonment.

A Directors and Officers Insurance (D&O) policy insures a  company (and sometimes directors) in respect of specific kinds of losses or liabilities (e.g. fine imposed on account of statutory violations) in the event of legal or regulatory action against itself, and thus minimizes risk of loss due to actions of directors and key officers.

While D&O Policies are not very common currently, they can be extremely useful in minimizing risk, especially for businesses in heavily regulated sectors where risk of legal proceedings or liability is high, e.g. banking, finance, broking, etc.

A Directors and Officers Insurance (D&O) policy insures a  company (and sometimes directors) in respect of specific kinds of losses or liabilities (e.g. fine imposed on account of statutory violations) in the event of legal or regulatory action against itself.

Investors may insist on the company to take D&O insurance coverage up to a suitable extent as a ‘condition precedent’ to the investment transaction. Further, at the time of undertaking a public issue of share or debentures, a company must disclose whether it has obtained a directors and officers insurance to the public.

Issues for a business

D&O Policies can be very helpful for minimizing risk. However, they can be worded very differently, depending on the insurer. Therefore, a business considering a D&O Policy should evaluate the terms of the policy carefully. Broadly speaking, the following questions (explained in detail later) are essential:

  1. Which persons are covered by a D&O Policy?
  2. What kinds of defaults are covered, and which ones are excluded?
  3. Is liability arising out of prior defaults (that were committed before the policy) but are detected when the company has taken insurance, covered under the policy?
  4. How is liability arising from a default that was committed during the validity of the policy, but which was discovered after its expiry of the policy treated? Is it covered under the policy?
  5. Can costs be reimbursed at a stage prior to final judgment? (This assumes importance if legal proceedings are taking a long time)
  6. What is the level of control that the insurer has over legal proceedings? Do costs have to be pre-approved? Can the company appoint a defense counsel of its choice? Does it business have the authority to settle proceedings on its own?
  7. Which persons/ entities are covered by a D&O Policy?

Under Indian law, a company cannot indemnify directors. However, it may obtain D&O insurance for its directors and other key officers, which is not covered by the prohibition. Insurance against liability incurred in course of business helps the company in attracting the best talent for managerial roles, as directors need not be overcautious about liability taking a managerial in a company because the risk of being prosecuted is very high.

As discussed before, most Indian statutes impose a fine in case of breach of their provisions directly on the directors who are in charge, as well as on the company. Therefore, ideally, it would be in a company’s interest to obtain insurance with respect to both possibilities.

A D&O Policy is of multiple types – it can insure the director against any losses, fines or penalties that are imposed on the director in capacity as director of the company (such a policy is said to provide ‘A-Side Coverage’). If an A-Side Coverage is taken with respect to such a situation, the premium will be paid by the company, and any amounts due under the policy in the event of loss/ liability are paid to the director by the insurer.

C-Side Coverage is taken for the company to be insured against any liability or loss that is directly imposed on the company. In a C-Side Coverage, the premium is paid by the company and any amounts that the company is liable for are reimbursed by the insurer to the company.

(A third kind of D&O Policies, known as B-Side policies, are redundant in India since Indian companies cannot indemnify directors. In a B-Side policy, the liability amount is paid to the company, to the extent the company has indemnified the director.)

What kinds of defaults are covered under D&O Policies? Which defaults are excluded?

As explained above, a company may face risks from shareholder actions, inaccurate disclosure in company accounts or errors in financial reporting, misrepresentations in prospectus (for a company undertaking a public issue of shares or debentures), liability on account of failure to comply with laws, or with respect to employment practices.

It is important to be aware of the claims which are not covered by D&O insurance. While the exact exclusions depend on the language of the policy, we are listing out some of the common grounds below (these are called ‘Exclusions’):

  1. Dishonest and fraudulent acts – Claims where directors act for personal profit, fraud and intentional violations of a statute are excluded.

Note: Various regulatory statutes impose a penalty on the directors who were ‘in charge’ or ‘responsible’, unless such directors can show that they were not negligent or they had taken due care. If directors are not able to establish this, they will have to pay applicable penalties or fines. From a company’s perspective, care should be taken to ensure that such instances of ‘negligence’ are not excluded from the terms of the policy.

  1. Punitive damages – In certain circumstances, courts may award ‘punitive damages’ in order to condemn and discourage wrongful conduct. D&O Policies do not usually provide insurance against such claims, as ‘punitive damages’ are by definition excessive (and therefore unpredictable). Further, the intended purpose of such damages, which is to set an example so that the wrongdoer and other businesses are discouraged would be defeated if punitive damages are reimbursed by the insurer.
  2. Claims initiated by other insured parties – Claims made by one director against another are excluded, since the acceptance of such claims may lead to collusion between the parties.
  3. Claims with respect to liability in professional capacity – Often, companies appoint professionals (e.g. Chartered Accountants or lawyers) on their board. These directors may often serve the company in a professional capacity (not as a director). A D&O Policy does not cover liabilities incurred while a director is acting in professional capacity (a different insurance policy called ‘professional liability insurance’ may be taken for that purpose).

We have included some of the most common exclusions above. An insurer may be in a position to invoke some of these exclusions, for example, the exclusion for ‘dishonest and fraudulent acts’, either if a court makes a finding that a particular act was fraudulent, or even by conducting its own investigation (independently from the court’s finding), if the policy permits it to do so. Exclusions which can be invoked by an insurance company after conducting its own investigation are against the interest of the insured (directors/ officers or the company, as the case may be). Therefore, businesses should permit exclusions to be invoked only when a court or regulatory authority makes a finding that is consistent with reliance on the exclusion.

Please note that a D&O Policy may contain other exclusions, and an entrepreneur (or his adviser) should carefully go through the exclusions before confirming the policy. It may be possible to negotiate the exclusions in a particular policy for a specific business, or to obtain another policy that is customarily offered by an insurer.

How is an act (which results in liability) committed before the policy was obtained treated? What happens if a defaulting action is ‘discovered’ after the expiry of the policy?

Legal proceedings may not be initiated at the same time as the defaulting act is committed. Therefore, there will be a time lag between the time an act is committed and when it is discovered. Understandably, if the act is committed and discovered at a time when the policy is valid, it will be covered by the policy. However, what happens if the act was committed before the policy was taken, or if a legal proceeding was initiated (in respect of a default committed when the policy was valid) after the expiry of the policy, is important for businesses, and is discussed below.

A D&O Policy could ensure coverage so long as a claim is made at a time when the policy is effective, irrespective of when the act that resulted in a violation occurred. Such a policy is known as a ‘claims made’ policy. Some policies allow an optional “discovery period”, which extends insurance coverage for an extended period (say 12 months after expiry of the policy). This is advantage especially for scenarios when the policy is cancelled or not renewed (because it may take time to arrange for new coverage). A company would prefer to be covered during such period.

Alternately, a policy may depend on the ‘occurrence’ of the act resulting in liability, that is, insurance coverage will only be available if the act was taken at a time when the policy was effective. Under an ‘occurrence policy’, a claim made during the validity period of the policy will not be covered if it pertains to an act undertaken at a time when the policy was not effective. From the insurer’s perspective, his liability with respect to an ‘occurrence’ based policy is not certain even after the policy has expired because a there may be a possibility of legal proceedings pertaining to the coverage period, even after expiry.

On the other hand, a claims made policy ensures that the insurer’s liability on the policy is certain once the period has expired. For example, if there is no claim during the term of the policy, an insurer can be certain that there is no liability on the policy.

Is it necessary for legal proceedings to have come to an end, to claim under the policy? Can claims for costs be made under the policy while legal proceedings are continuing?

The costs of continuing legal proceedings can be huge. The terms of a D&O Policy should be examined to check if insurance amounts can be paid during the pendency of legal proceedings. In various cases, legal proceedings can drag on for a long period. Although a D&O Policy includes coverage of legal fees, the time of reimbursement from the insurer can significantly affect the effectiveness of the policy – for example, the policy will not be very useful if claims can only be reimbursed after the termination of legal proceedings.

What is the level of control that the insurer has over legal proceedings? Do costs have to be pre-approved? Can the company appoint a defense counsel of its choice? Does it business have the authority to settle proceedings on its own?

The amount of loss incurred (due to costs and expenses of legal proceedings and any damages or penalties) is also dependent on the conduct of defense proceedings. For example, hiring an expensive legal counsel may increase legal costs. At the same time, it may improve the chances of an acquittal. It is essential for a business to be aware of the level of control that the insurer is entitled to exercise as per the terms of the policy.

Usually, if the insurer has agreed to pay amounts during the pendency of legal proceedings, it may expect to have a higher level of control with respect to the litigation – such as appointment of counsel, settlement, etc.

For example, consider the following clauses:

  1. A clause which requires consent of the insurer for incurring any expenses and for settlement of legal proceedings:

No costs, charges and expenses shall be incurred or settlements made without the Insurer’s consent, which consent shall not be unreasonably withheld; however, in the event such consent is given, the Insurer shall pay subject to the provisions of [limit of liability], such costs, settlements, charges and expenses.

 2. A clause which provides the insurer the discretion to the insurer to pay amounts during the pendency of the legal proceedings (subject to repayment by directors/ officers if it is established that the insurer was not liable):

The Insurer may at its option and upon request, advance on behalf of the Directors and Officers, or any of them, expenses which they have incurred in connection with claims made against them, prior to disposition of such claims, provided always that in the event that it is finally established the Insurer has no liability hereunder, such Directors and Officers agree to repay the Insurer, upon demand, all monies advanced by virtue of this provision.

3. A clause which prohibits any legal action against the insurer until a court has fully determined whether the directors/ officers are liable to pay or by agreement between the parties concerned.

No action shall be taken against the Insurer unless, as a condition precedent thereto, there shall have been full compliance with all of the terms of this policy and not until the amount of the Directors’ and Officers’ obligation to pay shall have been finally determined either by judgment against the Directors and Officers after actual trial or by written agreement of the Directors and Officers, the Claimant and the Insurer.

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How to draft terms of service for e-commerce websites?

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Online contracts in India are governed under the Indian Contract Act and validated under Section 10A of the Information Technology Act. The relationship between the customers and the e-commerce entities are governed by the Terms of Service (ToS) (for websites) and End-User License Agreement (EULA) (used for downloadable or packaged software). Typical contracts for e-commerce sites are in the form of “click wrap contracts” and “browse wrap contracts”, are standardised and leave no scope for negotiation as they are on a “take-it-or-leave-it basis”. There is no conceptual problem with a standardized contract, but some of the terms of such contracts may not be enforceable, especially if they are unreasonable. In India, we do not have case laws pertaining to enforceability of online contracts but in other countries typical problem areas pertaining to the terms of service have surrounded the following:

  1. Arbitration clause which exclusively determines the arbitration forum and the courts which have jurisdiction in case of any dispute. This can place undue cost on the other party. Courts may reject this choice and allow the customers to sue in another location also.
  2. A choice of law clause which decides the law of the country that will apply. For example, a clause which states laws of Singapore will be applicable. What if the buyer is in India? Can the contract completely exclude Indian law? Courts may reject a clause like this.
  3. Limitation of liability clause which absolves or limits liability to an artificially low extent. On this point, Indian courts have case law with respect to provision of goods and services on a brick-and-mortar based model. As long back as 1966, the Madras High Court had struck down a clause in a laundry services contract which restricted the liability of the service provider to 50 % of the cost of the goods.

Best practices for terms of service (TOS)

While there is no way to have certainty on whether Terms of Service (TOS) will be treated as enforceable before a court, e-commerce sites may follow the follow certain “best practises”:

  1. When a customer is registering for the service, the entire Terms of Service should be presented in a clear readable format and ensure that the customer has read them (example through a timer that detects if the customer clicks on “I Agree” too soon or by disabling the “I Agree” feature until the customer scrolls down till the bottom of the provisions).
  2. The e-commerce site should ensure that important terms and conditions are presented in a concise manner. In some jurisdictions, it is safer if the more one-sided terms (such as arbitration or limitation of liability clause) are presented near the “I Accept” button.
  3. An opportunity must be given to the customer to save or print the terms of service
  4. The Terms of Service must be identifiable at a conspicuous place on the website, which will be easy to locate in case a customer needs to refer to them again.
  5. Changes to terms of service must be bought to the notice of the customers in a prominent manner and customers must be given an opportunity to accept them. For example, Facebook, Google and LinkedIn do this very clearly by prompting users to a drop down box or a pop-up which requires them to take a click-based action, such as ‘Dismiss’ or ‘I Agree’. Ideally, there must also be a “Decline” button which should of the same size as the “I Agree” button, although few sites implement this.The e-commerce site should present or direct users to the terms and conditions every time a purchase is made at the site. Indian e-commerce and travel sites do this.
  6. Another problem that the e-commerce sites might face relates to usage of the website by minors. Under the Indian law, a contract is not enforceable against a minor. It is essential that the website must mention in its terms of service that the service is available only to persons above 18 years of age. Typically websites such as YouTube require confirmation that the users are ‘above 18’ before granting access to certain types of content. However, it might be practically difficult to restrict minors from creating accounts using fake information.
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5 Critical issues to watch out for when you draft your own agreement

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1. Components which are unique to the body of each agreement

Drafting should be sufficiently detailed to crystallize the commercial intent and understanding of the parties,  elaborate the roles of the parties with clarity and explain how money will flow.

Detailed description of obligations – In a marketing agreement, it may be wise to specify which media will be used for marketing, and in which territory the marketer will market the products.

Detailed Payment Mechanics  – The flow of money must be well charted out in the agreement, so that disputes do not arise at the time of payment.For example, if you are thinking of entering into a marketing agreement, possible issues could be –

Does the marketer has the ability to collect money on your behalf and deposit it in your account on a monthly basis, or should he simply ask customers to directly pay money into your account.

How would you recompense the marketer? Does he deduct his share of the commission from every sale on his own and repatriate the balance? Or do you pay him a fee at the end of every periodic cycle?

Mode of payment – The method of making the payment for the goods/services sold/delivered has to be clearly defined. Whether the whole consideration would be paid at the time of delivery or the payment would be broken into tranches? Whether there would be some amount payable as advance at the time of executing the agreement and balance amount payable at a later date? How the payment would be made – by cheque or electronic transfer of funds or simply in cash?

Timelines for performance of obligations and for payment – It is essential to mention clearly the time and duration for performance of the obligations under the contract and for making the payments to avoid arising of disputes for breach of contract.

Provisions in case of faulty goods/deficient services or non-adherence to service levels – In the event goods supplied or services provided turn out to be defective or deficient then the purchaser has recourse under the clause of Warranty which defines the extent to which a defective good or deficient service is covered for repairs or replacement by the supplier/service provider and the duration of time for which the Warranty would remain effective. To be added

Further, the parties can define their liabilities in terms of some maximum amount which would be payable by the supplier/service provider in case the buyer of goods or recipient of services suffers some damage due to defective goods/deficient service under the clause Liability.

2. Boilerplate provisions for protection of a party’s interest

There are certain provisions which are standardised in most contracts. They may require some element of customization but no major overhaul or substantial modification is required to those terms. (We will be discussing about boilerplate clauses in the next article)

3. Indemnity

The parties to an agreement want to ensure that they will not be sued by a third party for the actions of the other. To safeguard against this possibility, depending on the specific situation of a case, one party agrees to indemnify the other in case a liability arises due to actions by a third party.

  • An indemnity is a promise to reimburse the other party in respect of a particular type of liability, should it arise.
  • The purpose of an indemnity is to provide a guaranteed remedy to the other party or to provide a specific remedy which might not otherwise be available in law.

Example: In the case of Software License Agreement, a third party can claim that the intellectual property rights in the software or some component of the software lies with it and not with the provider of the software. This third party can sue the user of the software for using his intellectual property without valid permission without any fault being of the user of the software. In such a scenario, it is the responsibility of the software licensor to ensure that the software being licensed is free from all encumberances and hence he would indemnify the licensee for the damages claimed by the third party. To be added

4.Confidentiality and non-disclosure

Confidentiality and non-disclosure are important aspects in any agreement so much so that there are separate agreements executed for this namely Non-Dislcosure Agreements. There is a lot of information about the company and its business which is not in public domain and the companies would not want to make it to the public domain, yet some amount of such confidential information may have to be disclosed to the other party while entering into a contract with the other party. So, the parties bind themselves to confidentiality and non-disclosure of each other’s confidential information. Breach of this covenant leads to disputes and court battles. 2 line description of why this clause is there in the first place

  • Definition of the confidential information is the key element in a confidentiality clause. A disclosing party will like to make it very wide while the recipient will make it narrow. However, a very wide definition which covers any and every information which is not inherently confidential is not likely to find favour with courts. An alternate approach is to specifically identify by marking or indicating disclosed information as confidential information.

The main remedy for breach of confidentiality provision is an injunction.  Damages for breach of contract could be available to the disclosing party.

5. Exclusivity and non-solicit clause

Exclusivity means that during the duration of the contract, the contracting parties would not enter into negotiations or even into an agreement with a third party for similar nature of work/product/services. For example, in an agreement for marketing of diesel gensets, the supplier may ask the dealer to market its products exclusively. It may be qualified by some time duration. 2 line description of why this clause is there in the first place, say, in a marketing or supply agreement, or in an acquisition transaction

The contracting parties agree that during the tenure of the agreement and for a certain period of time thereafter, the parties would not solicit the services of each other employees till the time the employee is in their employment. 2 line description of why this clause is there in the first place – say, when there is a possibility that the other party’s closeness or interaction with your employees or consultants pursuant to the commercial relationship may provide opportunities to him to poach or hire them for his business or to start a competing business

 

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Why a Recent Landmark Decision by the Karnataka Labour Department Epitomizes the Need to Have Robust Labour Laws

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Bagmane Tech Park, a major IT park in Bangalore. (Image used for representational purpose only.)

At a time when the country is hotly debating the proposal of amending existing labour laws to make them more fair and equitable and to bring them in line with contemporary developments, it would be instructive to reflect on the story of a US-based IT company being asked to pay a whopping compensation of Rs 12.55 lakh for terminating an employee without a reasonable justification to fully appreciate the nuances that shape employer-employee relations. This story, which recently appeared in the Times of India, stands out for at least 4 important reasons. First, it epitomizes the need to put in place robust frameworks to regulate the conduct of employers which can sometimes be arbitrary and grossly unfair. Second, it brings into sharp focus the unique hard and soft laws that regulate employer-employee relations in establishments that operate in the technology sector. Third, it serves as an excellent example of the constructive and substantive role that social sector organizations such as women’s commissions can play to broker solutions between employers and employees in an amiable environment. Finally, it is a sobering reminder of the human element that is often completely overlooked in disputes of this nature.

An analysis of the circumstances resulting in the termination of the employee

A 27-year-old Delhi-based employee, Poonam S (name changed) was employed by a US-based IT company as a technical system analyst in its office located at CV Raman Nagar, Bangalore on 16th July, 2012. Much to Poonam’s delight, her job was confirmed after a 3-month probationary period. According to news reports, everything went hunky-dory for almost 1 year thereafter. As a matter of fact, she even got a salary hike of 8% on 8th May, 2013 whereas all her counterparts got a 5% hike. Furthermore, she also received a bonus of Rs 56,694. The icing on the cake came in the form of a letter of appreciation from her bosses in the US who congratulated her for her exceptional work and wished her good luck for the future. However, much to Poonam’s chagrin, things took a turn for the worse soon thereafter. Her manager asked her to go through a performance improvement plan that was prepared for her, thereby implying that she wasn’t doing her job well and needed to get her act together. Shocked by this unforeseen setback, Poonam asked her bosses to explain why she had turned from being the apple of their eye to a liability in such a short span of time. However, not only did her bosses refuse to give her a response, let alone a satisfactory one, but her HR manager also tried to brush the matter under the carpet by asking Poonam to keep quiet. Her employers put the final nail in the coffin on 29th October, 2013 when they told Poonam that she had been terminated. When she protested against this decision and tried to seek an explanation, her employers called the security guard to get her removed from the premises and did not even allow her to collect her belongings.

Poonam’s legal battle

After being removed from her job in an extremely despicable manner, Poonam took 4 substantive steps to compel her employers to address her genuine grievances. First, she got an FIR filed in the Hal Police Station against her managers. Her principal charges were attempt to commit offence (Sec. 511 IPC), insulting the modesty of a woman (Sec. 509 IPC), criminal intimidation (Sec. 506 IPC), intentional insult to provoke breach of peace (Sec. 504 IPC) and voluntary causing of hurt (Sec. 323 IPC). Thereafter, with the assistance of 2 constables from the Hal Police Station, she was able to recover her belongings from the company’s office. Second, she sent legal notices to her employers demanding a clarification for her removal and demanding the withdrawal of her termination. However, this plea largely fell on deaf ears as no substantive steps were taken by the company in response to this notice. Third, she approached the Karnataka State Women’s Commission and urged them to assist her in efficaciously dealing with the appalling treatment that was meted out to her by her employers. Finally, on the recommendation of the Women’s Commission, she approached the labour department which agreed to hear her case in accordance with a recent notification issued by the Karnataka Government.

Government Notification

In a move that was widely hailed by labour lawyers and activists working for the rights of employees, the Government of Karnataka issued a notification on 25th January, 2014 which stated that knowledge-based establishments such as those working in the areas of information technology and computer graphics would not be required to comply with the Industrial Employment (Standing Orders) Act, 1946, but made it abundantly clear that this exemption would not apply in some key areas. More specifically, the notification stated that every such establishment would be required to set up a committee in accordance with the new Sexual Harassment of Women at Workplace (Prevention, Prohibition and Redressal) Act, 2013 and to set up a grievance redressal committee to resolve labour disputes. More importantly, it imposed an obligation on all such establishments to inform the Deputy Labour Commissioner and the Commissioner of Labour about any decision to suspend/terminate/dismiss/ demote/discharge any employee. A bare perusal of the notification reveals that it was designed to serve 2 important purposes and to balance 2 sets of competing interests. On one end of the spectrum, it seeks to provide employers considerable autonomy to structure amicable relationships with their employees in whatever manner they deem fit and to prevent unnecessary and unwarranted governmental interference in the working of managers and HR personnel. At the same time, it seeks to ensure that these establishments are not given carte blanche to completely ignore the interests of their employees by prescribing some basic norms in accordance with which the interests of employees must be adequately safeguarded.

Proceedings before the labour department

The labour department assiduously analyzed all relevant facts in this case between 14th July and 15th September, 2014 by holding 15 hearings during this period. Reports indicate that the company flatly refused to pay any compensation to the employee when the proceedings began but was later forced to budge under the weight of the labour department. Poonam sought compensation for termination of service without valid justification, amount of gross salary and benefits, compensation for mental torture amounting to roughly Rs 4 lakh, cost of hiring a lawyer and medical expenditure totaling up to a sum of Rs 12.55 lakh. The company agreed to pay a sum of Rs 10.55 lakh after deducting all relevant taxes. Thereafter, both parties agreed to withdraw cases against each other. However, it is believed that Poonam is still not happy with the compensation amount and has refused to collect the cheque which the company has submitted to the labour department.

Conclusion

It is often said that labour laws in India are highly lopsided and only protect the interests of employees to the exclusion of all else. In addition, critics of the employee-centric labour law regime that is currently in vogue argue that it only takes cognizance of one side of the story and thereby perpetuates the facile notion that employers are always the proverbial ‘bad guys’. While these are certainly valid criticisms, stories like the one that I have just sketched out speak volumes about the need to ensure that interests of employees continue to remain at the heart of any meaningful and substantive discourse on labour laws. In sum, while it is essential to restructure existing labour laws to remove unnecessary impediments that have a deleterious effect on investor sentiment, it is equally essential to ensure that we do not lose sight of the most important goal that lies at the heart of any effective labour law regime i.e. promoting the efficacy and welfare of human capital.

Image credits: Prathap Wagle

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Why Indian entrepreneurs struggle with the legal system and the bare essentials they need to know: Early-stage, pre-investment startups

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You have a great business idea, you got it validated from friends, family, advisors and now you are going to take the plunge of starting up. Maybe you have already started the journey and battling market forces on multiple fronts, pushing your products or services. If you are looking at high growth, there are a few typical phases in which you will have to interact with the legal system in India.

Yes, you have to build a great team, create a kickass product, forge a service delivery system, do awesome marketing, conquer social media, raise investment, become a sales superhero – and then your company will become hot property in the market. And then, bam, you will deal with a host of uncool things, this being India. Some of them will make or break your business.

India is a very difficult country do business in, and the number one reason for that is India’s complex, slow, inefficient legal system. Out of 191 economies in the world, India comes in rank 134. It is easier to business in countries like Pakistan, Nepal and Bangladesh! Why is it so difficult do business in India?

There are a lot of things to blame – but most of it comes down to this: regulatory and legal system. Who enforces your contracts if the counter-party refuses to honour it and perform its duties despite agreeing in writing? What do you do when people ask you for bribe to issue you a simple license? How do you even know what all licenses you need to obtain before starting a business and what all registers you are supposed to maintain? What can you do to reduce your massive tax bill? What to do when getting money from willing investors abroad is so difficult?

While Mr. Modi is promising to change all these and make India a great place to do business soon, we know that us entrepreneurs cannot afford to wait for that to happen. After all, every government promises the same thing, and we are still where we were 15 years ago. Actually, we have slipped on that index a bit.

Before you get into trouble, however, let me share with you the condensed wisdom of many corporate lawyers, entrepreneurs and even big businessmen that I became privy to while working as a lawyer for many startups, through investment rounds and tortuous journey of building a business. I also worked as an M&A lawyer at one of India’s top law firms. What I am going to tell you will prepare you for things that otherwise will come as bad surprises. You can ask experienced entrepreneurs, and they will confirm each of these points as well.

Remember, these work as barriers to entry to many people, and kills unsuspecting entrepreneurs. But if you are on the right side of the game, you benefit from the same entry barrier, as it kills your competition for you. See, silver lining. Why do you think Reliance is spending close to 1200 crores on legal expenses in one financial year? This gives them a huge strategic advantage over competitors. It’s not only Ambanis, here is what other top Indian companies are spending on legal and regulatory expenses: Tata Consultancy Services: Rs 613 crore, Larsen & Turbo: Rs 526 crore and Infosys: Rs 504 crore.

Well, as a startup, you are not going to compete with these budgets, but your main focus will be on avoiding spending on legal bills at all. How are you going to do that? Let’s get started.

Pre-investment and early stage startups

Incorporation and Founders’ Agreement

This is the fun part, the honeymoon period of entrepreneurs. Many entrepreneurs get a private limited company registered without a second thought. A few things you need to watch out for at this stage:

It is more important to have a written agreement amongst founders than incorporation right at the beginning. My thumb rule is that don’t incorporate till you start getting real revenue, but have a detailed co-founders agreement in place. This will save you money, time and much hair-pulling later on.

If you do incorporate, go for a simple no frills service like Vakilsearch who are also startup friendly rather than some random lawyer or CA. Startups are different breeds of business, and their documentation should be different. Lawyers or CAs who don’t work with startups often don’t get that – and if you don’t pay attention to this aspect, you are sowing a poisonous seed of many problems for the future. Also, lawyers and CAs will often charge you a lot more for routine work than what you need to pay.

What is even more important though, is to take into consideration the following:

Tax liability of the business: LLP can be much cheaper in terms of tax bills, and good for service businesses, family businesses, lifestyle businesses etc. especially when you don’t plan on raising any investment in near future. If you are going to raise money anytime soon and give ESOPS to hire high quality talent for cheap, you can still incorporate an LLP. You can always convert an LLP into a private limited and vice versa. However, to know what to do when is crucial, and you will see the veterans in the industry gets these things very well. You can look for guidance to angel investors, mentors who have been in business and other entrepreneurs. Depending on lawyers to handhold you for everything may not be such a good idea.

When you take foreign money, business structuring goes to another level of complexity. Many Indian startups, quite big ones, take investment through offshore parent companies. This can be a very smart move in terms of saving income tax. It is great if at least one of your co-founders or CFO gets these things, and this is one reason why investment bankers and management consultants who bring in such strategic skillsets are in high demand as co-founders.

Business Licenses

It may surprise you, but doing almost any business in India, or even running any kind of office or establishment requires several licenses. Some licenses are simple tax registrations. Some businesses just need a trade license or Shops and Establishment Registration. For some specific activities like manufacturing and export-import you may need a bunch of licenses. For employing more than 10 employees you may need various labour and employment related registrations. Not having these things in order when you are growing fast can be fatal and slow down investments as investors will ask you to first sort of license issues before they put in money. These things are seriously looked into during any legal due diligence before investments are made.

Also, not following licensing norms lead to fines, costly legal suits and even business shutdown. If you are a business owner in any sector, you better have a sense of what licenses are essential. You should also know what are the important license conditions and ensure that these conditions are not being violated in course of your business.

I have played a key role in conceptualizing an online course offered by National University of Juridical Sciences, Kolkata called “Diploma in Entrepreneurship Administration and Business Laws” to entrepreneurs. Recently, after taking the business license module of our course, a student wrote an email to me. She learned how to get licenses to export and import, and got the necessary registrations done for her family business. Her family has been supplying leather goods from UP over decades, but through an export house. Now that she learnt how to get the paperwork done, she spoke to the elders in her family and got their own export license! I was immensely proud.

Accounts and taxation

A lot of businesses completely fail on this point and many founders face massive fines, possibility of imprisonment and highly unproductive lawsuits and criminal cases with respect to tax bills, simply due to negligence and ignorance, usually both combined. Take the famous example of Su-Kam, the founder of which almost went to jail due to non-payment of excise duty over years. He was simply not aware that he needs to pay excise duty. However, ignorance of law is no excuse in our country.

As the founder, the buck stops with you. So you better have some understanding of the accounting procedure and taxation aspects of your business. If you ignore it because it seems boring and highly technical, it will almost definitely come back later to bite you hard. Outsourcing it blindly to a CA you know is also not advisable, because stakes are sky high here.

When the business is too small for the tax authorities to bother, you are safe. However, as soon as the business starts growing, you will come under the radar of tax officers, who will go over your accounts with magnifying glasses to find something wrong (even in transactions that occurred years earlier, when you were not really a ‘big company’ owner). If they find something, you will have to either make a costly settlement or face a long legal war where you would end up paying a lot to tax lawyers.

Vendor contracts

The vendor contracts one enters into at the early stage of the business can be very important. For example, if you have outside assistance on design or development of the product, manufacturing contracts, EPC contracts (relevant when one sets up a factory or plant), platform contracts (for instance, at iPleaders we offer online courses and use outsourced technology from WizIQ, GradeStack and Trutech for our online courses and these contracts are very important to our business), marketing contracts, content supply agreement, distributorship agreements, advertisement agreements (for instance, we have several long term contracts for advertising with many websites like lawctopus.com or livelaw.in), franchisee agreements and so on – depending on what business you are in.

Now imagine if some of these contracts you enter into contain some hidden clauses that could trigger unforeseen price escalation, or gave away the power to the other party to terminate without notice – your business could be in chaos. Sometimes, people enter into unenforceable contracts. More frequently they forget to include important clauses in the contract that leaves them very vulnerable.

For example, the company of an entrepreneur friend, whose name I cannot take, engaged a PR agency and signed a minimalistic contract without thinking about it twice. As it is the nature of having a PR agent, you need to share many advance plans with them so that the media coverage strategy goes hand in hand with developments in the company. Well, my friend soon figured out that the PR Agency has since taken up a new client: his biggest competitor, providing the same product to the same industry. My friend was so paranoid that sensitive insider information will be leaked to the competitor ahead of time, he did not fire the PR agency, but neither did he use them much. What do you think he could have done to avoid such a situation? Money spent on that contract was pretty much wasted.

Ensuring that the contract he signed had a suitable non-compete and confidentiality clause, of course!

Several years earlier I was conducting a due diligence on a company, the Indian arm of which was getting acquired by Morgan Stanley (as a PE investment). As we were looking through documentation and checklists, we realised that the contract authorising the Indian arm to use the trademark of the parent company in India was not enforceable in India at all for some technical reasons. If the parent company refused to honour this contract at any point, or demanded a huge premium later, the buyers of the Indian arm would have lost a lot of money!

Make sure that your important contracts are not like that! Learn some contract law, because as a businessman you are going to enter into probably thousands of them.

Even Steve Jobs was of the opinion that every intelligent person should know how to read and negotiate a contract, just like everyone should start learning how to code!

Enforcing a contract

World bank says that India ranks 184th in the world in terms of easiness of enforcing a contract. This means India is one of the 5 worst countries in the world when it comes to enforcing contracts. If you can’t enforce contracts why should someone bother to uphold the side of their obligations in an agreement?

This is why almost every businessman in India needs to be either a muscleman or an expert at enforcing contracts if they want to survive in the marketplace. Do not just enter into a contract and expect everything will now go as clockwork. Big companies in India hire contract managers and a battery of lawyers to ensure contract performance! If you are a startup founder or SME owner, you can probably afford neither, so if you don’t plan ahead and build in certain practices into your business, you are in grave danger. You can learn about systems like arbitration (this can help you to bypass lengthy court battles), advanced money recovery strategies deployed through contracts, registration as MSME which gives certain privileges which will add great advantages to your business.

If you are significantly better than your competitor at negotiating and enforcing contracts, these skills will add immense value to your business over the years and you are much more likely to triumph eventually!

Want resources to learn about these skills in detail? Check out http://startup.nujs.edu

In the next part of this article I will cover the legal challenges faced by growth stage startups during and after investment rounds.

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Can your trademark trump cyber squatters?

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This article is written by Kiran Mary George.

Mandrake, Vixen and Co, a partnership company dealing in silk fabric in Bangalore for the last 10 years decides to expand their consumer base, and pursuant to setting up offices across the country to reach out to retailers, they decide to launch their very own website. A brainstorming session has them settling down on  www.mandrakevixenco.co.in .Having gained great repute for their material throughout the country over the past 5 years, they filled an application to register a domain name to expand their online presence.

However, they received an unpleasant shock when they were informed of a number of  domain names with their trademarked business name – www.mandrakeandnvixen.co.in. www.mandrakevixen.co.in, already registered within the last two years. Upon visiting the sites, it was found that they were largely empty save for a big bold lettered “Mandrake, Vixen and Co – Dealers in fabric”, followed by a number of advertisements for competing companies’ products. Accordingly, a suit was filed against the domain owners.

Mandrake, Vixen and Co’s little quandary is a typical example of cyber squatting, or bad faith registration. The main purpose behind wasting thousands of dollars only to register and maintain a website is to utilize the goodwill earned by a particular institution, company, organization or person to personal benefit. Aside from cases of cyber squatting occurring in the plain ignorance of the trademark-holder and often co-existing with the trademark holder’s domain name, it also happens where a trademark holder has forgotten to re-register the domain name upon expiry of the period for which domain name registration is valid.

 

UNDERSTANDING CYBER SQUATTING

It is general practice for most well established firms to choose a domain name that can be identified with their established trademarks. The entities that pre-registered the domain names for Mandrake, Vixen and Co were persons other than the owner of well known trademark, who registered the names knowing that the popular fabric dealer would eventually seek to acquire a similar domain name.

Because Mandrake, Vixen and Co was well known, consumers, expecting to visit the online website found themselves being directed to the pseudo website that claimed to be the company being searched for, giving the domain owner a fantastic opportunity to make money out of posting advertisements on the website and thus diverting business to other sites that are often competing establishments.

When the scapegoat companies like the one cited in the instance above finally awake to the realization that an earlier registration has rendered it unable to register a domain name that contains its very own trademarked company name, they approaches the actual owner of the domain name. The latter then seizes the opportunity he has been waiting for all along and makes an offer to sell it to the rightful company at a massive profit to himself. A reputed and well established company like Mandrake, Vixen and Co would obviously seek to prevent online traffic from being misdirected to such wrongfully owned websites, and would therefore find themselves left with no choice but to buy out the domain names they have been held ransom to, in order to protect their own interests.

What gives these cyber squatters a lot more courage to put even popular companies in a corner by either 1) registering a domain name without utilizing it or b) establishing a company in a similar name to trade off the business of the trademarked company, is the fact that in order to avoid the arduous process of litigation a number of companies resort to an out of court settlement by buying out the domain names from the squatters.

However, there are in fact a number of instances where suits have been filed to recover the domain name from the wrongful owner. One of the first cases of cyber squatting in India was Yahoo Inc. vs. Aakash Arora & Anr., where the defendant launched a website www.yahooindia.com, almost identical to that of plaintiff’s and providing similar services  in an attempt to trade on the fame and popularity of the popular news, and mail website. The court ruled in favour of the trademark rights of the US-based Yahoo Inc, stating “A domain name registrant does not obtain any legal right to use that particular domain name simply because he has registered the domain name, he could still be liable for trademark infringement”.

REMEDIES

An entity – individual or organization in India affected by domain name related trademark infringement has three methods of remedy:

 

  1. PROSECUTION UNDER THE INDIAN LAW

Unlike most developed nations, Indian law does not have a legislation for domain name protection, and therefore, cyber squatting cases are decided under the Trade Mark Act, 1990.

Although a distinction has been drawn between a trademark and a domain name, the Supreme court in the case of Satyam Infoway Ltd vs Sifynet Solutions Pvt Ltd; AIR 2004SC3540 recognized the lacuna in the law, but in the absence of any specific legislation to protect domain names, the subject has been covered under the Trade Mark Act. The Court stated, “As far as India is concerned, there is no legislation which explicitly refers to dispute resolution in connection with domain names. But although the operation of the TRADE  Marks Act, 1999 itself is not extra territorial and may not allow for adequate protection of domain names, this does not mean that domain names are not to be legally protected to the extent possible under the laws relating to passing off“.

The Trademark Act provides for two kinds of relief –

  • Relief for trademark infringement (Sec 29), where registration of trademark is essential to claim relief.
  • Relief for “passing off”, where registration of trademark by owner is not essential to claim relief.

In the well known case of Dr Reddy’s Laboratories Limited Vs Manu Kosuri and Anr 2001 (58) DRJ241,  Hon’ble High Court of Delhi Court, speaking on the confusion that can be caused on account of the deceptive similarity between the plaintiff’s registered “Dr REDDY’S” and the defendant’s domain name www.drreddyslab.com held that “It is a settled legal position that when a defendant does business under a name which is sufficiently close to the name under which the plaintiff is trading and that name has acquired a reputation the public at large is likely to be misled that the defendant’s business is the business of the plaintiff or is a branch or department of the plaintiff, the defendant is liable for an action in passing off and it is always not necessary that there must be in existence goods of the plaintiff with which the defendant seeks to confuse his own domain name passing off may occur in cases where the plaintiffs do not in fact deal with the offending goods. When the plaintiffs and defendants are engaged in common or overlapping fields of activity, the competition would take place and there is grave and immense possibility for confusion and deception. The domain name serve same function as the trademark and is not a mere address or like finding number of the Internet..”

The Trade Mark Act, however, is woefully inadequate as it protects trademarks only where it has been registered, i.e. it is not extra-territorial, and therefore, therefore offers a very limited protection against infringement of trademarks by use of identical or similar domain names. Further, it remains unable to include within its ambit the widening range of disputes emerging in cyberspace,

 

  1. ICANN and UNDRP

When the Internet Corporation for Assigned Names and Numbers (ICANN) was first established in 1998, one of its foremost tasks was to resolve what was known as “The Trademark Dilemma”, i.e., the use of a trademark as a domain name without the trademark owner’s consent.

Consequently, the ICANN commissioned the World Intellectual Property Organisation (WIPO) to create a report on the conflict between domain names and trademarks. Consequently, the WIPO in its report recommended the setting up of a “mandatory administrative procedure concerning abusive registrations”, which would permit the creation of a “neutral venue in the context of disputes that are often international in nature”, called the Uniform Domain Name Dispute Resolution Policy (UNDRP), which was adopted by the ICANN on 1 December 1999.

Para 4(a) of the UDRP states the premises for filing a complaint :

“You (the domain name registrant) are required to submit to a mandatory administrative proceeding in the event that a third party (a “complainant”) asserts to the applicable Provider, in compliance with the Rules of Procedure, that:

(i) your domain name is identical or confusingly similar to a trademark or service mark in which
the complainant has rights; and

(ii) you have no rights or legitimate interests in respect of the domain name; and

(iii) your domain name has been registered and is being used in bad faith.

In the administrative proceeding, the complainant must prove that each of these three elements are present.”

At the international level, cases can be filed with any of the ICANN specified list of dispute resolution service providers such as WIPO, The Asian Domain Name Dispute Resolution Centre (ADNDRC), National Arbitration Forum(NAF).The WIPO has in fact, provided an online platform for  administration of commercial disputes involving intellectual property rights, where a dispute can be filed and within 45 days a provision is made for the disputing partied to go to court to resolve their disputes or decide the outcome of the procedure. Details with regard to rules, filing procedure and fees are available at :

  1. Modified Schedule of Fees for Uniform Domain Name Dispute Resolution Policy (Schedule of Fees)
  2. Modified WIPO Supplemental Rules for Uniform Domain Name Dispute Resolution Policy

The Bennett and Coleman v Steven S Lalwani case filed before the Dispute Resolution and Arbitration Centre of the WIPO is a popular one. Here, the plaintiff had, since 1996, held the registered and trademarked domain name www.economictimes.com, using it for electronic publication of newspapers, which had been in turn used by the defendant in India as a mark for literary purposes.

The WIPO judgement clearly held that where the plaintiff has a significant reputation as publishers of newspapers in electronic as well as print form, the defendant had made use of their trademarked name as the domain name in bad faith, in an attempt to purposely attract, for profit Internet users by creating confusion, and ruled in favour of the plaintiff.

 

  1. INDRP

For the purpose of resolving domain name-related disputes in India, India has established a .IN Registry (.in being India’s a top level domain name or TLD on the internet), an autonomous body under the National Internet Exchange of India, which takes domain name registrations. However, the terms and conditions to the registration also involve submission to a mandatory dispute resolution procedure under the .IN Dispute Resolution Policy (INDRP). Details with regard to complaint submission guidelines and fees payment can be found at the INDRP Rules of Procedure

The INDRP has been formulated along the lines of the UNDRP, incorporating certain provisions of the IT Act as well as other internationally validated guidelines for the purpose of handling domain name and trademark-related issues in India.

Para 4 of the INDRP which closely corresponds to Para 4 (a) of the UDRP reads thus:

“Any person who considers that a registered domain name conflicts with his legitimate rights or interests may file a complaint to the .IN Registry on the following premises:

(i) The Registrant’s domain name is identical or confusingly similar to a name, trademark or service mark in which the Complainant has rights;

(ii) The Registrant has no rights or legitimate interests in respect of the domain name; and

(iii) The Registrant’s domain name has been registered or is being used in bad faith.”

What makes India’s INDRP strikingly different from ICANN’s UNDRP, is the phrase “each of these three elements”, requiring presence of all three elements in a domain name dispute in order to prove and inappropriate or abusive registration – this phrase being absent from INDRP’s provisions.

This, meaning that purely on the basis of a domain name being previously trademarked and being identical or similar in name to that of a trademarked company, the trademarked company may be unfairly held to have better rights, irrespective of the inexistence of bad faith on the part of the domain name registrant or absolute lack in similarity between the two businesses concerned and legitimate interest in the domain name concerned.

Upon receipt of a complaint by the INDRP tribunal, an arbitrator is appointed and within three days a notice issued to the respondent. The arbitrator shall then conduct the proceedings in accordance with the rules laid down by the Arbitration and Conciliation Act, 1996. The award shall be passed within 60 days of the commission of the arbitration proceeding. However, the award is not mandatory to be followed.

One of the most important decisions taken by the INDRP Arbitration panel was in the case of Bloomberg Finance L.P., (BF) vs. Mr. Kanhan Vijay. Here, the plaintiff had registered the domain name www.bloomberg.net.in, the name being trademarked by BLOOMBERG in 1996 as trade name and corporate entity carrying widespread reputation and goodwill in India and abroad. The company had previously registered various domain names incorporating the word “bloomberg” and was therefore recognized as the prior registrant and adopter of the domain name. The bad faith of the respondent was thus recognized, and the domain was transferred to the complainant accordingly.

 

NEED FOR REFORM

In the light of the gaping loopholes and inadequacies in the Trade Mark Act, 1999 for the purpose of handling the subject of cyber-squatting or domain name disputes, there exists a need for immediate reforms to

  1. a) draft a new legislation that recognizes and addresses the menace of cyber squatting, and addressing the need for effective, all encompassing and internationally validated dispute resolution methods.
  2. b) revamp the INDRP do as to make it more effective than simply a guiding policy by making the award mandatory to follow, as well as overcoming the unnecessary procedural requirements and resolving the unfavorable inconsistencies with the UNDRP.
  3. c) make binding the decisions given by WIPO and other ICANN recognized dispute resolution service providers under the Arbitration and Conciliation Act, 1996 so as to ease the burden on the Indian judicial system.
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Drafting a Technology Transfer and Licensing Agreement? – Here is a list of important clauses you should not forget

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Technology transfer is a mode of transfer of technological knowledge from one company to another or within the same company. Technology transfer can be in the form of tangible knowledge – knowledge embodied in physical goods, services and codified in blueprints, designs, technical documents, etc or intangible knowledge or know-how – like skills, tactics which the people have gathered or learned over a period of time in a particular sector or field for operating the technology. Technology transfer can happen in terms of horizontal transfer or in terms of vertical transfers. Vertical technology transfer happens when technology is developed in its natural lifecycle within the organisation from one unit to another, say from research and development unit to its implementation in production unit.  Horizontal transfer happens when technological knowledge flows from one organisation to another. In this document, we will be focusing on the aspect of horizontal transfers. For developing and under-developed countries, technology transfer is an important mean for gaining access to the latest technology from the developed countries. This chapter guides you through certain important provisions in a technology transfer agreement.

Scope

The scope of technology transfer can depend on the organisation who wants to source the technology, their strategies, objectives and their resources and capabilities. The parties in an agreement must decide on the mode of transfer of the knowledge and the extent of the transfer. While determining the extent of the transfer, the parties should explicitly identify what is being transferred, possibly in a separate schedule. The provision should also explicitly provide the things which are excluded from the purview of the license. This provision should be drafted with utmost precision, without any ambiguities or uncertainties.

i) Technical knowledge

The scope can be in the form of technical knowledge, which can be supplied in such extent that the other party can reproduce the same without much hardship. In the case of transfer involving complex technology, the knowledge must be disseminated to the minute details, which can be embodied in the form of drawings, manuals, blue prints, etc.

ii) Hardware or goods

Another way of knowledge transfer can involve, transfer of knowledge embodied in the hardware, inform of machine, sub-components, software, or the whole production machinery.  Transferring through hardware is more advantageous as the working mechanism of the hardware won’t vary much even if they are shifted from one place to another. However, while transferring hardware, the receiving party should insist on transferring related operation manuals, process and guidelines. If the scope does not include a provision to transfer such manuals, the receiving party might not be able to run the machinery and the transfer will be futile.

iii) Knowhow

Another kind of transfer can be form of know-how or personal skills. Transfer of know-how or personal skills can considerably improve the whole manufacturing process. Such transfer can be form of training employees or workers or deputation of personnel of the company for few months or years to learn the tricks and traits and incorporate them in the quality management process of the receiving company to improve productivity. Face-to-face interactions with each other help in learning about a partner’s technology, its use in the context and possible modification that need to be made, to get it implemented at the home site.  For example, the workers in the X Company produce 40 % more than the Y Company having same or similar physical infrastructure. The Y Company may put some of their managers on deputation in X company so that they can learn the behaviour and other skill needed to improve the productivity in their own company.

iv) Field of use limitation

Field of use limitation clause can be incorporated in the agreement, wherein a patent licensor grants the license to use the patent only in a particular field or fields. Certain patents can be used in different fields; so having a “field of use limitation clause” will give greater control to the licensor over its patent. The clause should explicitly provide the fields for which the patent can be used by the licensee.

Territory and Exclusivity

Like other contracts, the contract must explicitly identify the territory of the license granted and also should mention whether the license is exclusive (sole licensee) or non-exclusive (license may be granted to other party). Generally, the licensee seeks for exclusive licence in a particular country and may also include neighbouring counties or regions. In case of exclusive license granted in a particular territory, demarcating a proper territory may prevent competition from similar entities that have similar license in other territories. For the licensor, if the fee is received in terms of per-piece or volume sales, the licensor may put a limitation clause on the exclusivity, making the exclusive period to be of say three to five years, and in case the licensee fails to meet the target, the license becomes non-exclusive.

Intellectual Property

Intellectual property (IP) involved in a technology transfer contract includes, patents, trademark, design, know-how. Developing and creating technologies or IPs involves huge investment, but imitation of those IPs can be done very easily. Research and studies show that there is increased amount investment and transfer of technology to the developing countries whose IP protection mechanism is stronger. Having a strong IP protection mechanism might reduce the chance of IP spillover or leaks to competing firms. The nature of IP protection in a particular country determines the terms and conditions and fees to be paid. In the case of weak regimes, the licensor might insist for strong confidentiality clauses and higher royalty to set off in case of IP spillover or leaks. However, impact of IP protection mechanism on technology transfer varies from products to products. While transfer involving complex technologies which requires huge machinery and expensive inputs might be unaffected by the IP regime of a country, but in case of products which can be easily imitated without much effort, the IP protection regime often dictates the nature of the terms and conditions.

The first priority would be to identify the existing IP to be used, and what type of IP might be produced during the existence of the contract by the vendor. In such cases, it is essential that the ownership or the terms of use of that IP is specifically mentioned in the contract itself. In the case of a pre-existing IP, generally the IP lies with the party who created it, and a license to use pre-existing IP should contain appropriate field of use limitations and may be exclusive or non-exclusive, etc.

i) Improvements & jointly developed IP

In a technology transfer agreement, there is a possibility that a new IP is created, or it is improved or the existing IP is used by the parties. In the case of a newly created IP, it is essential to identify who will have ownership of the IP, and whether the licensee will have certain rights regarding its usage or will it be joint-ownership. In the case of joint-ownership one should review the applicable laws of the country and its possible consequences.

However, the most complex of the IP rights which might be created are the “Improvements”, on the existing IPs. Though it is hard to identify or define what can qualify as an improvement, improvement generally means Changes, modifications, enhancements, developments, revisions, additions, updates, adaptations, variations, amendments to existing IP. First and foremost, the parties must explicitly mention what constitutes improvements. One should focus on the areas, which might make the IP valuable, like functionality, reduction of cost, improvement of performance, added features making the product more useful.

While negotiating on improvement clause, it is possible that the parties agree to make the improvement rights reciprocal – granting each other licenses for the improvements, rights can include only the patented improvements (but that would limit the scope by not including know-how). The improvement license for the inventing party can be made exclusive for a limited period; this can be important where the market favours the early adopter of the improved technology in a significant manner. The clause should also mention is the improvement can be sublicensed. Making the improvements non-sublicense able will reduce the threat from the competitive companies. In case, the parties agree to make the improvements sub-licensable, the provision might allow the inventing party a share in consideration received from the sub-licensing.

ii)  “Grant back clause” Under a grant-back clause, the licensee gives the licensor the rights to the improvement made by the licensee on the licensor’s technology. It is essential that the agreement must provide that the scope of such improvement is defined in clear words

Confidentiality

A technology transfer agreement often involves in transfer of know how or sensitive business information and trade secrets. In the case of a breach, the licensee might face financial harm as well might result in harm to the goodwill of the company. It is essential that the agreement contain certain strong confidentiality protection clauses.

The crucial thing that need to be kept in mind is identification of the confidential information, certain information like information already in public domain or knowledge of the licensee should be kept out of the purview of the clause. It is essential that the contract should specify the standard of care to be taken by the licensee in handling of the data, which might include provisions for physical security, signing of non-disclosure agreements with the employees of the vendor, internal security protocols and procedures and compliance of other standard security protocols set by the industry to minimise the risk of information breach. The contract should mention the person to whom reasonable disclosures that can be made, for example, employees and sub-contractors.

The contract should also specify the obligations and remedies of both the parties in case such a breach happens. The contract should also specifically have provisions, to notify the customer in case of a breach and lay down procedures to mitigate the effects. Provisions related to indemnity in case of a breach can be incorporated in the case clause or in a separate indemnity clause. The licensee should look for clauses which limit such claims in the form of caps or consequential damages, or not covering third party liabilities. The licensor may ask the licensee to take compulsory insurance to cover such risks.  There should be a provision, which allows the licensor to periodically audit the security protocols of the vendor. Breach of confidential information may happen even after the expiry of the agreement. So the provision should be drafted in such a manner that the clause survives even after the expiry of the agreement.

i) Black-boxing and watermarking

Black-box is a method of protection of IP which lies in the form of idea, product, process or design, and is crucial to the underlying technology. Under this mechanism, the licensor licenses  the end product without giving out the details required to process or manufacture the same. Black boxing can only be successful, if the key technology which is important for the process is identified and a mechanism to protect the same within the licensor’s organisation is developed.

Though watermarking might not be an effective method to prevent disclosure of trade-secrets. But, the watermarking on documents containing trade-secrets might help in proving ownership in case a breach is detected.

Fees and Payment

In a technology transfer agreement, fees can be determined on the basis of lump-sum payment or royalty based or a combination of both. While laying down the terms, it is possible to have separate modes of calculation for different type of intellectual properties (IP) and even different pricing mechanisms. Say for example, the pricing of standard essential patent (SEP) (patent which constitute technology which are a set standard in the industry) may be priced in a totally different manner from the other patents involved in the transaction. The pricing of SEPs are generally made on fair, reasonable, and non-discriminatory terms (FRAND terms), different from the general patent licensing terms. Benefits of having different pricing mechanism reduce risks like, in case one of the patents is declared of invalid, it does not affect the calculation of royalty for the other licensed patents.

As most of the technology transfer agreement involves transfer of know-how, payment of a lump-sum amount might be beneficial for the licensor, who might transfer a significant amount of proprietary information. In the case of non-continuation of the agreement, the interest of the licensor is protected. Fees can also be based on royalties, which can be based on a percentage of net sales of the licensed product, fixed royalty on per product sale.   Sometimes the provision may include provision for advance payment to be made for an initial period or a minimum royalty to be paid irrespective of the volume of sales. For the licensor, having a minimum royalty clause will incentivise the licensee to commercialise the technology. The licensees must be careful regarding the provision related to minimum payment, as in case the production gets delayed it might face financial obligations. The licensee may dilute the provision by inserting a provision that the minimum royalty period to start after commercialisation starts.

The clause should also mention the schedule for such payment, late payments, currency to be used, and responsibility of payment of taxes. Under the Indian Income Tax Act, the royalty or fees received for providing technical services are taxable in the hands of the licensee. While negotiating the contract, the parties should explicitly provide who is responsible for paying the tax. The provision can have an audit clause, wherein the customer can audit the bills and invoices on a periodical basis for effective transparency.

Warranties

An agreement always has a chance of facing some risks associated with transactions. No contract can be free of risks; however it is essential that risk is either shared, limited or pre-emptive steps taken. A technology transfer agreement should contain provision related to warranties made, which includes that the licensor has absolute ownership over the transferred IP, the IP will produce a quality, the IP does not violate any third party rights to best of knowledge of the licensor.

An expressed condition can be incorporated making it mandatory for the parties to the other party in case of breach, for which the other party has suffered some loss. However, there can be provisions related to limitation of liabilities in form of a cap, or non-covering of consequential damages (like loss of profits), personal injury, property damage, third party contracts, acts & omissions by employees and by subcontractors, negligence, misconduct, acts of nature, non-functioning, etc.

Term

The term of Technology transfer can be decided mutually by the parties. But certain rights like patent and know-how are subjected to statutory limitations. Generally, the patent rights are granted from the date of grant of the license till the expiration of the statutory period (for India 20 years). Similarly, the limitation on getting royalty from know-how is limited by the Reserve Bank of India (RBI). Royalty from licensing know-how can only be obtained for 7 years from the date of commercial production or 10 years from date of agreement, whichever is earlier.

Termination and consequence

The term clause should specifically mention the term of the contract, conditions for extension of the contract and might provide for provision for mutual termination of the contract.

The termination clause should expressly laydown the events which might lead to termination of the service, by either party or one of the parties. The termination for cause provision should expressly lay down the events which might lead to termination of the service, by either party or one of the parties. Termination rights of the contractor may include – Non-payment of contract price, material breach by the owner, request for suspension of the work by the owner for a time exceeding a predetermined time. Termination rights of the owner may include – unreasonable delay in execution of the project, underperformance in terms of quality or quantity of work. Other general termination grounds can be insolvency and force majeure.

i) Termination upon challenge clause – This clause gives the licensor right to terminate the agreement if the licensee challenges the legal validity of the licensed technology. Having this clause will incentivise the licensee to make proper assessment of the technology before they enter into the agreement and prevent disruption during the term of the agreement. The clause also protects the interest of the licensor, dis-incentivising the licensee from raising false challenges to the validity of IP in order to negotiate a better deal from the licensor.

 ii) Termination due to change of control – An important licensed technology can land in the hands of a competitor through acquisition of the company which the licensor has granted right of the technology. To avoid such situation, a technology transfer agreement should contain a termination due to change of control clause. This clause needs skilful negotiation by the licensee, to limit the extent of application of the provision to such cases where the licensee was taken over by a competitor of the licensor. Also, who or what constitutes competitor also needs to be defined in the clause itself.

iii) Exit management or remedies clauses

Generally a technology agreement is a long-term contract, so is not uncommon that the parties find themselves in disputes with each other. In case the parties fail to resolve the dispute mutually, the contract may need to be terminated or even in case of completion of term of the contract, it is essential that the contract should have properly drafted clauses to handle the exit in an efficient manner without much disruption. In the case of termination of the contract, the agreement can explicitly provide for the return of technical manuals, machinery which embodies the technology, etc. Another concern that can be taken care through proper drafting, where the vendor has terminated the contract in case of a dispute related to payment, the clause may provide that the disputed amount be credited to a trust account for continuation of the services. A survival clause should be incorporated in the agreement which will allow survival of certain provisions post-termination like, effect of termination, confidentiality, non-use of the technical information and non-use of the patent.

 

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